PRICE MATCH POLICY

Last Updated: 19 November 2025

We want every customer to receive the best price available. If you find an identical product available for less from an authorized UK retailer, we will match it.

Eligibility Requirements

• Product must match in size, color, model, and specifications.

• Competitor must be an authorized UK retailer.

• The item must be in stock.

• Request must be made before purchase or within 7 days of order date.

How to Claim

Send the following to our support email:

• A link or screenshot of the competitor’s offer

• Your order number, if already purchased

Exclusions

Price matching does not apply to:

• Clearance, final-sale, or liquidation items

• Pre-owned, open-box, or damaged items

• Auction or marketplace listings

• Member-only pricing, coupons, or promotions

• Listing errors or misleading ads

Refund of Difference

If approved after purchase, the difference will be refunded to your original payment method.

REFUND POLICY

Last Updated: 19 November 2025

We want you to feel confident shopping with us. If you're not satisfied with your order, we offer a straightforward refund process.

30-Day Guarantee

If you contact us within 30 days of receiving your item, we will issue a full refund with no return required.

How to Request

Email support@akiamalaki.com with:

• Your order number

• The full name used at checkout

• Optional feedback about your experience

Refunds are processed to the original payment method.

Damaged or Wrong Items

If your order arrives damaged or incorrect, email us with a photo and your order number. We will arrange a replacement at no cost to you.

Refund Timeline

Refunds usually take 5–10 business days to appear in your account.